Need Tech Help? We’re Here for You.

Your Tech Helper may ask you to start remote help so they can see your screen and guide you.

Safe & private. You control when sharing starts and stops. Close the app to end the session.

1
Click the big button above
Choose Windows, Mac, Android, or iPhone to download the helper app.
2
Run or open the app
On desktop, click Run. On mobile, open the app after installation.
3
Read the numbers to your helper
You’ll see a code on your screen. Read it aloud so your Tech Helper can connect.

EldersTreeSupport.exe / .dmg / .apk

Run

A small window opens and shows your access code. Your helper connects only with that code.

This 30-second video shows exactly what to click.

Before your first client session, use this quick test to confirm that RustDesk can connect successfully.

1
Open RustDesk
Launch RustDesk on your device and ensure you’re connected to the internet.
2
Locate Your ID and Password
They appear on the main RustDesk screen. Your ID looks like 123 456 789.
3
Enter the EldersTree Test Device ID
Enter the test ID below and click Connect. If it connects or prompts for a password, your setup works.

Test Device ID: 999 111 222

Password: test123 (if prompted)

Status: Should display “Waiting for accept” or “Connected.”

Need help? Click below for official RustDesk troubleshooting tips:

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