Privacy Policy

Last updated: October 2025

At EldersTree, your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it when you visit our website or use our services.

Who We Are

EldersTree (“we,” “our,” or “us”) is a platform that connects adults and families with trusted Providers for services such as Tech Help, Companionship & Check-Ins, and Transportation. Our website address is https://elderstree.com.

Information We Collect

1. Information You Provide

We collect information you submit when you contact us, book a session, apply to become a Provider, or sign up for updates, including:

  • Name, phone number, and email address
  • Booking and payment details (processed securely by our payment partner)
  • Details shared in forms such as provider applications or feedback

2. Automatic Information

When you visit our site, we may automatically collect:

  • Browser and device information
  • Pages visited and time spent on the site
  • IP address (for security and analytics)

How We Use Your Information

  • Schedule and manage appointments between clients and Providers
  • Verify Providers and maintain a safe experience
  • Respond to questions and support requests
  • Improve our website and services
  • Comply with legal and regulatory obligations

We never sell or rent your personal information to third parties.

Cookies

Our site uses cookies to improve performance and personalize your experience. You can adjust or disable cookies in your browser settings at any time.

Third-Party Services

We may use trusted third-party tools, including but not limited to:

  • Bookly for booking management
  • Stripe or PayPal for payment processing
  • Google Analytics for anonymous website statistics

Each third-party service has its own privacy policy governing how they handle your information.

Embedded Media

Some pages may include embedded media (e.g., YouTube or Vimeo). Interacting with embedded content may allow those platforms to collect data as if you had visited their site directly.

Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal requirements. To request deletion of your data, contact us using the information below.

Your Rights

You may have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent for future communications
  • Request a copy of your data

To make a request, email us at support@elderstree.com.

Security

We use SSL encryption and secure hosting to protect your information. While no online system is completely risk-free, we follow best practices to prevent unauthorized access or misuse.

Contact Us

If you have questions about this Privacy Policy or your data, please contact:
📧 support@elderstree.com
📞 1-800-TBD
📍 Dallas–Fort Worth, TX

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