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EldersTree Tech-Help Provider Skills Quiz

EldersTree Tech-Help Provider Skills Quiz

This short quiz verifies your ability to handle common client tech issues. A score of 8 or higher is required to qualify as a Tech Help Provider.

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1. A client can’t remember their email password. What’s the safest first step? Use the 'Forgot Password' optionCreate a new emailAsk them to share their passwordReset from your computer 2. Laptop won’t connect to Wi-Fi. What should you check first? Verify Wi-Fi is on and reconnect to correct networkReplace routerUninstall browserCall ISP 3. Phone not charging or syncing. First step? Check cable, port, and restart deviceReplace batteryFactory resetDownload new driver 4. Installing Zoom safely means: Visit zoom.us or App/Play StoreEmail random fileUse any websiteSkip installation 5. Client can’t be seen/heard on Zoom. What should you do first? Test mic/camera in Zoom settingsRestart routerReinstall ZoomDisable permissions 6. The text on a phone is too small. How do you help? Increase text size in Accessibility settingsHold phone closerInstall magnifierTurn on airplane mode 7. Bluetooth headphones won’t connect. What should you do? Reset Bluetooth and pair againReplace headphonesForget all devicesTurn on airplane mode 8. Setting up email on a new tablet requires: Add account and sync settings in Mail appCopy files from old computerTell them to use phoneOnly use web browser 9. A pop-up says “Call this number.” What’s the right response? Close the pop-up and warn them it’s a scamCall the numberRestart deviceDelete files 10. Computer is very slow. What’s the best first step? Restart, clean, and run system updatesBuy new computerDelete random filesDisable antivirus

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