Terms of Service

1. Nature of Our Services

EldersTree.com (“EldersTree,” “we,” “our,” or “us”) is a platform that connects clients with independent providers offering services such as tech help, companionship, and transportation.

• Providers are independent contractors, not employees or agents of EldersTree.
• We do not control, supervise, or guarantee the actions of providers.

2. Client Responsibilities

Clients acknowledge EldersTree does not guarantee the suitability or performance of providers. Clients are encouraged to communicate clearly and exercise judgment when engaging services.

3. Provider Responsibilities

By applying as a provider, you agree you are an independent contractor responsible for your services, conduct, safety, and compliance with applicable laws.

4. Payments

Payments processed via EldersTree are done on behalf of providers. EldersTree is not responsible for service outcomes, disputes, or refunds. All disputes must be resolved directly with providers.

5. Liability Disclaimer

EldersTree disclaims all warranties regarding provider services. We are not liable for damages, injuries, or disputes arising from services booked through the platform. Use of EldersTree.com is at your own risk.

6. Communications

By using EldersTree, you consent to receive email, SMS, or phone communications related to bookings and applications. Standard carrier rates may apply.

7. Modifications

EldersTree reserves the right to modify these Terms at any time. Continued use of the platform indicates acceptance of revised Terms.

8. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

9. Contact Us

Questions? Contact us at:
Email: support@elderstree.com

Privacy Policy

1. Information We Collect

We may collect personal information when you apply as a provider or book services, including:

• Name, email, phone, and address
• Uploaded documents (e.g., Government ID)
• Availability, service preferences, and skills
• Booking and payment information

2. How We Use Information

Your information is used to:

• Process provider applications
• Facilitate client-provider bookings
• Send confirmations, reminders, and updates
• Comply with legal obligations

3. Sharing of Information

We do not sell your information. Limited data may be shared with providers, clients, or payment processors strictly for service and transaction purposes.

4. Data Security

We implement reasonable measures to protect your information. However, we cannot guarantee absolute security of data transmitted online.

5. Data Retention

We retain information only as long as necessary to provide services, comply with laws, and resolve disputes.

6. Your Rights

You may request access, correction, or deletion of your personal data by contacting us at support@elderstree.com.

7. Third-Party Services

Payments may be processed via third-party providers (e.g., Stripe, PayPal). These providers have their own privacy policies governing data use.

8. Changes to Privacy Policy

EldersTree may update this Privacy Policy at any time. Updates will be posted on this page with a revised “last updated” date.

9. Contact Us

For privacy-related questions, contact us at:
Email: support@elderstree.com